Last week I got a phone call from the GM of the franchises in Southern Mississippi. Today, I got a phone call from the GM of the actual Applebee's restaurant in Gulfport. He was incredibly apologetic and told me that he honestly wouldn't have known the laws himself but now that the correct way to handle a nursing mother has brought to his attention, he is going to make sure that his staff is educated. He told me he's been with Applebee's for eight years and hasn't encountered this situation before now and he hadn't even heard of the nurse-in's that took place around the country last year. All in all, I'm very impressed by the way Applebee's has handled this.
I got a phone call from Applebee's. From the GM of the franchise group from southern Mississippi. He asked me to relay to him what happened. Apologized profusely. Told me that nursing mothers are ALWAYS welcome in all Applebee's restaurants. Told me that all of his staff will be educated on the topic. Then said he hoped I hadn't lost any loyalty to Applebee's as a result and said he'll send me "something" in the mail to encourage me to return. I'm excited that I got an actual phone call instead of a stupid form letter. Yay!