Mar. 31st, 2008 01:13 pm
tiffrobyn: (Hot Mamas Breastfeed)
[personal profile] tiffrobyn
I got a phone call from Applebee's. From the GM of the franchise group from southern Mississippi. He asked me to relay to him what happened. Apologized profusely. Told me that nursing mothers are ALWAYS welcome in all Applebee's restaurants. Told me that all of his staff will be educated on the topic. Then said he hoped I hadn't lost any loyalty to Applebee's as a result and said he'll send me "something" in the mail to encourage me to return. I'm excited that I got an actual phone call instead of a stupid form letter. Yay!

Date: 2008-03-31 06:26 pm (UTC)
From: [identity profile]
That's awesome!

Date: 2008-03-31 06:29 pm (UTC)
From: [identity profile]
That's awesome!

Date: 2008-03-31 06:48 pm (UTC)

Date: 2008-03-31 06:52 pm (UTC)
From: [identity profile]
You just spoke for all BFing mothers. That is awesome. And that does show something for applebees to call instead of write.

Date: 2008-03-31 07:16 pm (UTC)
From: [identity profile]
Wow.. talk about great customer service! :-)

I emailed El Torito's customer service a few years ago complainging about a policy change about free refills on soda if you sit in the bar area, and never heard anything back!

Nice... I imagine you have some Free Applebee's coming to you! :-)

Date: 2008-03-31 09:04 pm (UTC)
From: [identity profile]
I would be a loyal customer forever, simply for the personal phone call as opposed to an informal letter. :)

Date: 2008-03-31 09:22 pm (UTC)
From: [identity profile]
Glad to hear it.I am actually not surprised they called you directly. I've known a few others that have had to deal with the corporate office and they always take complaints seriously.

Date: 2008-04-01 12:18 am (UTC)
From: [identity profile]
That is great!

Date: 2008-04-01 08:05 am (UTC)
From: [identity profile]
Very cool that he got in touch with you personally. I am glad you got it settled.

Date: 2008-04-01 11:52 am (UTC)
From: [identity profile]
That is actually wonderful to hear. Enjoy your "something". =)

Date: 2008-04-04 10:14 pm (UTC)
From: [identity profile]
i'm glad to hear this!
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